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Commercial-Grade Equipment
Commercial-Grade Equipment

Shipping & Delivery

Overview

Hammerox Industrial ships commercial equipment Australia-wide.

Delivery timeframes and freight methods vary depending on product size, weight and supplier location. We aim to provide clear freight pricing and reliable tracking on all orders.

 

 

1. Shipping Locations

We ship across Australia.

At this time, we do not ship internationally unless arranged in advance.

 

 

2. Freight Pricing

Shipping costs are calculated at checkout based on:

  • Product size and weight

  • Delivery postcode

  • Freight method required

For large or palletised items, freight pricing reflects commercial carrier rates.

We aim to provide transparent freight pricing before payment is finalised.

 

 

3. Dispatch Timeframes

Dispatch times vary depending on the product.

Some products ship directly from third-party warehouses or suppliers.

Estimated dispatch timeframes (where applicable) are listed on product pages. If there are delays, we will notify you.

 

 

4. Delivery Timeframes

Delivery timeframes vary depending on:

  • Your location

  • Freight carrier

  • Product type

All timeframes provided are estimates only and are not guaranteed.

Hammerox Industrial is not liable for carrier delays or external freight disruptions.

 

 

5. Tracked Shipping

All orders include tracking unless otherwise stated.

Tracking details will be provided once your order has been dispatched.

 

 

6. Pallet & Bulky Freight

Many products are shipped via pallet or commercial freight carriers.

Important:

  • Delivery is typically kerbside or ground-level only

  • The driver is not responsible for moving items inside premises

  • A forklift or suitable unloading equipment may be required for heavier items

  • It is the buyer’s responsibility to ensure safe access for delivery

If delivery cannot be completed due to access issues, redelivery fees may apply.

 

 

7. Delivery Access Requirements

Before ordering large equipment, please ensure:

  • Delivery address has suitable vehicle access

  • There are no height or weight restrictions

  • Someone is available to receive the delivery if required

Failure to provide suitable access may result in additional freight charges.

 

 

8. Damaged Freight

If your order arrives damaged:

  • Inspect goods before signing where possible

  • Note any visible damage with the freight carrier

  • Contact us promptly with photos of the product and packaging

Do not dispose of packaging until the issue has been assessed.

 

 

9. Lost or Delayed Shipments

If tracking shows delays or no movement:

  • Contact us with your order number

  • We will liaise with the freight carrier on your behalf

Please allow reasonable time for investigation before replacement or refund is considered.

 

 

10. Split Shipments

Some orders may be dispatched from multiple warehouses and arrive separately.

You will receive tracking information for each shipment where applicable.

 

 

Important

Commercial freight differs from standard parcel delivery. Larger items require planning for access, unloading and handling.

If you are unsure about freight requirements for a specific product, please contact us prior to purchase.