FAQs

Hammerox Industrial supplies commercial-grade equipment for kitchens, workshops, warehouses and professional workplaces. Our range includes machines, operational equipment and workplace gear designed for commercial use.

Most products are designed for commercial or professional environments. While some items may be used in residential settings, buyers are responsible for ensuring suitability and compliance for their intended use.

We supply equipment only. Installation, setup and commissioning must be carried out by appropriately qualified professionals where required. Installation services are not included unless specifically stated.

Freight pricing is calculated at checkout based on the product size, weight and delivery location. We aim to provide clear and transparent shipping costs before payment is finalised. All orders include tracking unless otherwise stated.

Yes. We ship across Australia. Delivery timeframes may vary depending on product type, supplier location and freight carrier.

Dispatch timeframes vary depending on the product. Estimated dispatch times are listed on individual product pages where applicable.

We offer 30-day returns on standard items, subject to our Returns Policy. Free returns are provided for faulty or damaged goods. Custom, special-order or installed items may not be eligible for return unless required under Australian Consumer Law. Please refer to our Returns Policy for full details.

If your item arrives damaged, please contact us as soon as possible with photos of the product and packaging. We will assess and arrange a resolution promptly.

Warranty coverage varies by product and manufacturer. Specific warranty details are listed on product pages where applicable. Your rights under Australian Consumer Law are not affected.

For bulk or project-based orders, please contact us via our Contact page with product details and quantities required. We will review and respond accordingly.