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Commercial-Grade Equipment

Privacy Policy

Hammerox Industrial

Last updated: 19/05/2026

 

 

Overview

Hammerox Industrial (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, store and disclose your personal information when you visit or make a purchase from hammeroxindustrial.com.au (the “Site”).

By using our website, you consent to the practices described in this policy.

 

 

1. What Personal Information We Collect

We collect personal information necessary to operate our business and provide our services.

a) Device & Website Usage Information

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Time zone

  • Pages viewed

  • Products viewed

  • Search terms

  • Referring websites

This information helps us improve site performance, usability and security.

This data is collected via cookies, log files, pixels and analytics tools.

 

 

b) Order Information

When you make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party providers)

  • Order history

This information is used to:

  • Process and fulfil orders

  • Arrange shipping

  • Provide invoices and confirmations

  • Communicate with you regarding your order

  • Detect and prevent fraud

 

 

c) Customer Support Information

If you contact us, we may collect:

  • Your name

  • Contact details

  • Order details

  • Any information you provide in correspondence

This is used solely to respond to enquiries and provide support.

 

 

2. How We Use Your Information

We use your personal information to:

  • Operate and maintain our website

  • Process transactions

  • Ship orders

  • Provide customer support

  • Improve our services

  • Prevent fraud and manage risk

  • Send marketing communications (where consent has been given)

 

 

3. Sharing Personal Information

We share personal information only where necessary to operate our business.

This may include:

  • Shopify (our ecommerce platform provider)

  • Payment processors

  • Freight and shipping providers

  • Analytics providers (e.g. Google Analytics)

  • Advertising platforms (e.g. Google Ads, Meta)

We may also disclose information where required by law.

We do not sell your personal information.

 

 

4. Advertising & Marketing

We may use your information to provide relevant advertising and marketing.

This may include:

  • Website analytics

  • Retargeting advertisements

  • Uploading encrypted customer lists to advertising platforms for audience matching

You can opt out of targeted advertising through platform settings such as:

  • Google Ads

  • Facebook Ads

You may also unsubscribe from marketing emails at any time via the unsubscribe link.

 

 

5. Cookies

We use cookies to:

  • Enable website functionality

  • Remember preferences

  • Analyse site usage

  • Improve performance

  • Deliver relevant advertising

Cookies may be session-based or persistent.

You can manage or disable cookies through your browser settings, though this may affect website functionality.

 

 

6. Data Retention

We retain personal information for as long as necessary to:

  • Fulfil orders

  • Comply with legal obligations

  • Resolve disputes

  • Maintain business records

You may request deletion of your personal information, subject to legal and operational requirements.

 

 

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Payment information is processed through secure third-party providers and is not stored directly by us.

 

 

8. Your Rights

Under Australian Privacy Law, you may:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Make a complaint regarding how your information is handled

To exercise your rights, please contact us using the details below.

 

 

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.

 

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

 

 

11. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us via our Contact page.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).